Payment Policy for Trilmavel

Effective Date: March 13, 2025

Thank you for choosing Trilmavel for your shopping needs. This Payment Policy outlines the accepted payment methods and procedures for making purchases through our website. By using our website to place an order, you agree to the terms set forth in this Payment Policy.

For any inquiries or assistance regarding payment, please contact us at:

1. Accepted Payment Methods

We offer a variety of payment methods to ensure a convenient and secure checkout experience. Currently, we accept the following payment options:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Other major credit cards

  • PayPal:

    • You can choose to pay via PayPal, a secure third-party payment processor that allows you to pay using your PayPal balance or linked bank accounts and credit/debit cards.

  • Apple Pay:

    • If you are using a compatible Apple device, you can choose to pay using Apple Pay for faster checkout.

  • Google Pay:

    • Google Pay is also available for users who wish to complete their purchases using this payment method.

2. Payment Authorization

By submitting your payment information at checkout, you authorize Trilmavel to process the payment for your order. All payments are processed securely through our payment gateways, and we will not charge your account until your order has been successfully processed.

  • Payment Processing: All payments are securely processed through third-party payment processors. We do not store your payment details (credit card number, bank account information, etc.) directly on our servers.

  • Order Review: After placing your order, you will receive an order confirmation email. However, your order will not be considered fully accepted until we process the payment and ship the items. In some cases, we may contact you if there are any issues with the payment, such as declined transactions.

3. Payment Security

Your payment information is protected using industry-standard encryption and security protocols. Trilmavel uses secure servers and third-party payment gateways that comply with the latest security standards to protect your sensitive data.

  • SSL Encryption: All transactions are encrypted using SSL (Secure Socket Layer) technology to ensure that your personal and payment information is protected during transmission.

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to ensure that your payment information is handled securely.

4. Billing Address Verification

To prevent fraud, we may use an address verification system (AVS) during checkout. This system verifies the billing address entered against the address on file with your payment method provider. If the billing address does not match, your payment may be declined, and you will be asked to provide the correct details.

5. Currency and Pricing

All prices on our website are listed in USD (United States Dollars). Prices may change at any time without prior notice, but any price changes will only affect future orders.

  • Taxes: Applicable sales tax will be added to your order based on your shipping address. The final amount, including taxes and shipping fees, will be displayed during checkout before you confirm your order.

6. Order Confirmation

Once your order is placed and payment is successfully processed, you will receive an Order Confirmation Email. This email will include details about your order, such as the products purchased, the total amount charged, and the shipping address.

  • Order Confirmation: This is an acknowledgment that we have received your order. However, it does not mean that we have accepted your order. Your order is only confirmed after it has been processed and shipped.

7. Payment Declines and Issues

If your payment is declined, we will notify you and request that you provide an alternative payment method. Common reasons for payment failure may include:

  • Incorrect payment details (e.g., expired credit card, incorrect CVV)
  • Insufficient funds in your account
  • Address verification mismatch

We encourage you to double-check the information provided and attempt the payment again. If the issue persists, please contact your payment provider for further assistance.

8. Partial Payments

Currently, we do not accept partial payments. The full amount of the order must be paid at checkout. If you wish to make changes to your order after payment, you will need to cancel the original order and place a new one.

9. Fraud Prevention

In order to protect both Trilmavel and our customers from fraud, we reserve the right to cancel or refuse any order suspected to be fraudulent. If we identify any suspicious activity or potential fraud, we may contact you for additional verification.

10. Refunds and Payment Adjustments

If you qualify for a refund under our Refund and Return Policy, we will issue the refund to the same payment method used for the original purchase. Please note that refunds may take several business days to appear in your account, depending on your payment method and financial institution.

  • Refund Timeframe: Refunds for credit/debit card payments typically take 5-10 business days to process.
  • Restocking Fees: In some cases, a restocking fee may apply to returned items, which will be deducted from your refund amount.

11. Contact Us

If you have any questions or concerns regarding payments, please reach out to us for assistance:

Thank you for shopping with Trilmavel! We are committed to providing a secure and convenient shopping experience for you. If you need assistance or have any concerns about the payment process, don’t hesitate to contact us.