Sales Policy for Trilmavel

Effective Date: March 13, 2025

Welcome to Trilmavel! We strive to offer the best shopping experience for all our customers. By shopping on our website, you agree to comply with the following terms and conditions. This Sales Policy outlines important information about your purchasing experience, payment, and delivery terms. Please read it carefully to ensure you understand our policies before making a purchase.

For any inquiries, please feel free to reach us at:

1. Order Processing and Confirmation

  • Order Processing Time: After you place an order, we process it within 1-2 business days (excluding weekends and holidays). Once your order is processed and ready for shipment, you will receive an email confirming your order and providing tracking information.

  • Order Confirmation: When you place an order, you will receive an order confirmation email. This email will include details of your order, including the items, total cost, and shipping method. Please check this email for accuracy. If there are any discrepancies or if you need to modify your order, please contact us as soon as possible.

2. Payment Methods

We offer a variety of secure payment methods for your convenience. You can pay using the following methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A widely trusted online payment system
  • Apple Pay: Available for compatible devices
  • Google Pay: An easy and secure payment method for Android users

Payment for the full order is due at the time of purchase. All prices on the website are listed in USD (United States Dollars), and taxes will be applied during checkout based on the shipping address.

3. Pricing and Taxes

  • Pricing: The prices on our website are accurate at the time of publication. However, we reserve the right to change prices at any time without prior notice. Any price changes will be updated on the website and will apply to future orders.
  • Sales Tax: Applicable sales tax will be added to your order total during checkout based on the shipping address you provide. The sales tax rate will be calculated automatically and shown on the final order summary.

4. Shipping and Delivery

We are committed to delivering your products in a timely and secure manner. For more information on our shipping options, please refer to our Shipping Policy page.

  • Shipping Methods: We offer various shipping options, including Standard Shipping and Expedited Shipping. All orders will be processed within 1-2 business days, and shipping times may vary depending on your location.

  • Free Shipping: We offer free standard shipping on orders over $75 within the United States.

  • Shipping Confirmation: Once your order ships, you will receive a shipping confirmation email with a tracking number to help you monitor your shipment.

5. Order Modifications and Cancellations

  • Modifications: Once an order has been placed and confirmed, we are unable to modify it. If you need to make changes to your order, please contact us as soon as possible, and we will attempt to accommodate your request.

  • Cancellations: You may cancel your order before it has been processed or shipped by contacting us directly at info@trilmavel.com or by calling (606) 220-0153. Once an order has been shipped, cancellations are no longer possible, and you will need to follow our return process if needed.

6. Returns and Exchanges

At Trilmavel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the item you received, you can return it according to our Return and Refund Policy. Please refer to that page for instructions on how to initiate a return or exchange.

  • Return Window: Returns must be initiated within 30 days of receiving your order. Items must be in new, unused condition and in their original packaging.

  • Return Shipping Costs: Unless the item is defective or incorrect, the customer is responsible for return shipping fees.

7. Discounts and Promotions

  • Discount Codes: If you have a discount code, you can apply it during the checkout process. Please note that discount codes cannot be applied after an order has been placed.

  • Promotions: Occasionally, we offer promotions, including seasonal discounts, free shipping offers, or other sales. Details of these promotions will be displayed on our website or communicated via email and social media.

8. Product Availability

We make every effort to keep our inventory up to date and to fulfill orders promptly. However, due to high demand or unforeseen circumstances, some items may be temporarily out of stock. In such cases, we will notify you of any delays, and you will have the option to either wait for the item to become available or cancel the order for a full refund.

9. Account Information

  • Account Creation: Creating an account is not mandatory to make a purchase, but it will allow you to track your orders, save your shipping information, and receive updates about new products and promotions.

  • Account Security: You are responsible for maintaining the security of your account, including your username and password. If you believe your account has been compromised, please contact us immediately.

10. Fraud Prevention

To ensure the security of our transactions, we may use advanced fraud prevention measures to verify orders. In some cases, we may request additional information, such as identification or proof of address, before processing your order. If we detect any fraudulent activity, we reserve the right to cancel the order and take further actions as necessary.

11. Limitation of Liability

To the maximum extent permitted by law, Trilmavel shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services. Our liability is limited to the total purchase price of the product(s) purchased.

12. Privacy and Data Protection

Your privacy is very important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data. By using our website and making a purchase, you consent to the practices outlined in our Privacy Policy.

13. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of the United States and the state of Kentucky. Any disputes arising from these terms will be resolved through binding arbitration in accordance with the laws of the state.

14. Contact Us

If you have any questions about this Sales Policy, or if you need assistance with your order, please do not hesitate to contact us: