Refund and Return Policy for Trilmavel

Effective Date: March 13, 2025

At Trilmavel, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a simple and fair return and refund policy to make your experience as smooth as possible.

Please read through this Refund and Return Policy carefully to understand your rights and our procedures for returns, exchanges, and refunds.

For any questions regarding our return and refund process, please contact us at:

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in new, unused, and undamaged condition.
  • The item must be returned in its original packaging with all accessories, manuals, and any included documentation.
  • Returns must be initiated within 30 days from the date you received your order. After this period, unfortunately, we cannot offer you a refund or exchange.

2. Non-Returnable Items

For hygienic and safety reasons, we cannot accept returns on the following items:

  • Opened or used toys or games
  • Personalized or custom-made products
  • Gift cards

If you have any questions regarding the eligibility of an item for return, please contact us at info@trilmavel.com before sending it back.

3. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact Us: Email us at info@trilmavel.com or call us at (606) 220-0153 to notify us of your return and receive a Return Authorization Number (RAN).

  2. Pack the Item: Carefully package the item in its original packaging, including any accessories and documentation.

  3. Shipping: Return the item to the following address:

    Trilmavel Returns
    101 Cherokee Dr W
    West Van Lear, Kentucky, United States

Please include your Return Authorization Number (RAN) and a copy of your original order receipt with your return package.

  • Return Shipping Costs: You are responsible for the cost of return shipping, except in cases where the item is defective or the wrong product was shipped. If the item is faulty or an error on our part, we will cover the return shipping costs.
  • Tracking: For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item if it is lost or damaged during return shipping.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements. If your return is approved, we will process a refund to your original payment method. Please note that:

  • Refund Timeframe: Refunds typically take 5-10 business days to process after we receive your returned item. The exact time may vary depending on your payment method and financial institution.
  • Restocking Fees: In some cases, a restocking fee of up to 15% may apply for certain items. This fee will be deducted from your refund amount.
  • Partial Refunds: In some instances, you may be eligible for a partial refund if the item is returned in a condition that is less than new or used.

5. Exchanges

We currently do not offer direct exchanges for returned items. If you would like to exchange an item, you can return the original item for a refund and place a new order for the desired product.

If you need assistance with selecting an alternative item or have any questions regarding exchanges, please contact our customer service team at info@trilmavel.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. To help us quickly resolve the issue, please:

  • Take photos of the damaged or defective item and the packaging.
  • Email the photos along with your order number to info@trilmavel.com.

In such cases, we will issue a full refund or offer you a replacement at no additional cost. We will also cover the return shipping costs for damaged or defective items.

7. Canceling an Order

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations must be requested before the order is shipped. If your order has already been shipped, you will need to follow our return process to get a refund.

8. Refund Method

Refunds will be issued to the original payment method used during the purchase. Depending on your financial institution or payment provider, it may take additional time for the funds to appear in your account.

9. Contact Us for Assistance

If you have any questions about our return and refund policy, or if you need assistance with initiating a return, please don’t hesitate to contact us:

Thank you for shopping with Trilmavel! We are dedicated to providing you with high-quality products and excellent customer service. If you need any assistance or have concerns about your order, we are here to help!