Shipping Policy for Trilmavel

Effective Date: March 13, 2025

At Trilmavel, we strive to offer a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the shipping methods, costs, and procedures that apply to your orders.

By placing an order with us, you agree to the terms and conditions set forth in this policy. If you have any questions or concerns regarding shipping, please don’t hesitate to contact us.

For assistance, you can reach us at:

1. Shipping Methods

We offer several shipping options to suit your needs. The available shipping methods and delivery times will be displayed at checkout based on your shipping address. These methods may include:

  • Standard Shipping: Estimated delivery time of 5-7 business days (depends on your location).
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Overnight Shipping: For next-day delivery (available in certain locations).
  • International Shipping: Available for select countries (delivery times vary).

2. Shipping Costs

Shipping costs are calculated during the checkout process based on your location and the shipping method you choose. You will be able to view the total shipping fee before confirming your order.

  • Free Shipping: We offer free standard shipping on orders over a specific amount (e.g., $50). The threshold for free shipping will be displayed during checkout.
  • Shipping Promotions: Periodic promotions may offer discounted or free shipping on select items or for specific order amounts.

3. Order Processing Time

  • Order Processing: Orders are processed within 1-2 business days of being placed. Orders are processed and shipped during business hours, Monday through Friday, excluding holidays.
  • Delays: If there are any delays in processing your order (e.g., stock availability, payment issues), we will notify you as soon as possible.
  • Order Confirmation: After your order is processed, you will receive a shipping confirmation email with tracking information.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your package. You can check the tracking information on the carrier’s website to monitor your package’s delivery status.

5. Shipping Restrictions

  • Domestic Shipping: We currently only ship within the United States. Orders to Alaska, Hawaii, and other U.S. territories may require additional shipping fees and extended delivery times.
  • International Shipping: At this time, Trilmavel offers limited international shipping. If you are outside the U.S., please contact our customer service team at info@trilmavel.com to inquire about international shipping options.
  • P.O. Boxes and APO/FPO: We do not ship to P.O. boxes or APO/FPO addresses.

6. Delivery Times and Delays

Delivery times are estimates provided by the shipping carrier and are subject to change based on weather conditions, holidays, and other factors beyond our control. While we strive to deliver your package within the estimated time frame, please be aware that:

  • Delayed Deliveries: If your package is delayed due to weather, carrier issues, or other reasons, we cannot be held liable for delays. However, we will assist you in tracking down your package and resolving any issues.
  • Incorrect Addresses: Please ensure that you enter the correct shipping address at checkout. Trilmavel is not responsible for packages lost or delayed due to incorrect address information provided by the customer.

7. Shipping Insurance

If you wish to insure your package, please contact our customer service team at info@trilmavel.com before completing your order. We recommend insuring high-value items to protect them against loss or damage during transit.

8. Missing or Damaged Packages

  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of receiving your package. We will work with you to resolve the issue by issuing a replacement or refund.
    • Please send us photos of the damaged items, including packaging, so we can process your claim.
  • Missing Packages: If your package does not arrive within the expected timeframe, please track your order using the tracking number provided. If you are unable to locate your package, contact us immediately, and we will help initiate a claim with the shipping carrier.

9. Address Changes

Once your order has been shipped, we are unable to change the shipping address. If you need to change the address before shipping, please contact us as soon as possible at info@trilmavel.com.

  • Address Change Requests: If the address change request is received after shipping, we will attempt to redirect the package; however, there may be additional fees or delays involved.

10. Shipping to Multiple Addresses

Currently, we can only ship orders to one address per order. If you wish to send multiple items to different addresses, you will need to place separate orders for each address.

11. Contact Us

If you have any questions regarding shipping or need assistance with your order, please do not hesitate to reach out to our customer support team:

Thank you for shopping with Trilmavel! We are committed to providing fast and reliable shipping for your orders. If you need any assistance or have concerns regarding your shipment, we are here to help!